Frequently asked questions


POPULAR

All you have to do to get started is click the 'Registration' button in the upper left corner and fill in all the required fields. We’ll then pop you over an email where you can verify your email address using the verification link we send you. Once all this is done, your account will be fully active.

The quickest way is to create a new password by clicking this ‘Forgot Password?’ link. We will then send an email that will direct you to a new link. Then you can enter a new password for your CyberGames account. Alternatively, you can contact our helpful customer support by emailing us at support@cybergames.io. It is our pleasure to assist you further.

There are plenty of places that allow you to buy and sell Bitcoins. For the online bitcoin exchange, we are suggested to use Triple Dice Exchange for the customers living in Asia Pacific Area.

Unfortunately, we only allow one account per user / IP / computer / household.

Of course they are. Games from SoftSwiss provider 100% provably fair and we offer you an easy and straightforward way to verify them. When playing a game on the CyberGames simply click the 'Provability' button on the right edge of the screen to access the provability widget. Games from other providers have fairness guaranteed by our gaming license issued in Curacao by its gaming commision.


MY ACCOUNT

All you have to do to get started is click the 'Registration' button in the upper left corner and fill in all the required fields. We’ll then pop you over an email where you can verify your email address using the verification link we send you. Once all this is done, your account will be fully active.

The quickest way is to create a new password by clicking this ‘Forgot Password?’ link. We will then send an email that will direct you to a new link. Then you can enter a new password for your Cyber Games account. Alternatively, you can contact our helpful customer support by clicking this ‘support’ or contact our helpful customer support by emailing us at support@cybergames.io. It is our pleasure to assist you further.

Please keep in touch with our ‘support’ and we will sort it out for you.

No. Unfortunately it's not possible to change your email address.

Unfortunately, we only allow one account per user / IP / computer / household.


PAYMENTS

You won’t have to wait at all. Deposit processing and account crediting are done instantly, meaning you can start playing our games right away.

The minimum amount we allow you to deposit and withdrawal is 0.001 BTC (1 mBTC). Kindly refer to our Payments page for more information.

No worries. First of all, you should double check that your transaction was completed successfully on the blockchain. If this is the case then just get in touch with our support team by emailing to support@cybergames.io. and we will solve the issue as quickly as possible.

There are plenty of places that allow you to buy and sell Bitcoins. For the online bitcoin exchange, we are suggested to use Triple Dice Exchange for the customers living in Asia Pacific Area.

Generally, the request of player with approved ID is fulfilled instantly. For more detailed information please look through the chart on the payments page.


BONUSES

Bonuses are extra money that can be added to your bankroll. It gives you a little boost and increases your chances of landing a big win. Bonus sizes vary and all players are required to wager the bonus amount before they can request to withdraw it.

Go to 'Bonuses' page. There you can see your active bonus and how much you have left to wager it. If you need more assistance then please feel free to contact us at support@cybergames.io.

To claim your welcome bonus, simply make a deposit of at least 0.05 BTC (50mBTC). Make sure that you select the ‘Yes, please give me any deposit bonus’ box when making the deposit. Once your payment has been made, the bonus will appear automatically in your CyberGames account.

Different games will count differently towards the wagering requirement. To find out more how wagering counts towards different games, refer to our Bonus Terms and Conditions.


GAMES

Of course they are. Games from SoftSwiss provider 100% provably fair and we offer you an easy and straightforward way to verify them. When playing a game on the CyberGames simply click the 'Provability' button on the right edge of the screen to access the provability widget. Games from other providers have fairness guaranteed by our gaming license issued in Curacao by its gaming commision.

Yes, you can. You can play a variety of games in Cyber Games. At Cyber Games, we allow you to play for free in order to familiarise yourself with our vast library of games and discover which one is your favourite.

First of all, kindly try to completely close the game and restart it. Second, check for updates. Furthermore, please check your internet connection. If there is no option for you to do this, then the round will continue to play out on the server. This will happen even if your computer is frozen or you lose internet connection. All your winnings will be paid into your account as normal. If the problem persists, please contact us at support@cybergames.io.

To be able to play in our Casino you will need to have Java installed. You can download Java here: www.java.com/en/.

Please also make sure to have the latest version of Flash installed. You can download Flash http://get.adobe.com/flashplayer/.

If you still can’t play, try these steps: Test your Java at http://www.java.com/en/download/help/testvm.xml http://www.java.com/en/download/help/testvm.xml Make sure your computer is virus-free. The server connection might be lost. In this case log out from your account, restart browser and log in again. If the problem still exists please report our customer service team.

We store every single spin you make in our database in order to help with these problems. If you feel that an error has occurred during your game play, then please contact our support team. Remember that the more information you can give us, the easier it will be for us to resolve the problem. Try to note down the game name, the amount of time you have played, the stake you were playing and details on what happened. If you are able to provide a screenshot of the problem then this will also assist us in fixing the problem. It is always a good idea to stop playing until the issue has been resolved.

A screenshot is a photo of your computer screen. The image will be saved in temporally buffer as a file, and can easily be attached to emails if you need to report our support team.


For Windows users: To take a screenshot of whatever your computer screen happens to be showing at the moment, press the “Print Screen” button (usually located above the “Home”, “End”, “Delete” buttons on your keypad. You can then open an image editor, such as Microsoft Paint, and press Ctrl “V” after placing the cursor inside that document. That will place the image from your computer screen into that document. It’s better to save the image to your desktop for further easy access to it. Now you can attach it to an email and send us at support@cybergames.io with all additional information.


For Mac users: To take a screenshot, press the following three keys together - Command (Apple key) + Shift + 4. This will alter the cursor and allow the user to select the part of the screen to be photographed by holding down on the mouse button. The file is automatically stored on your desktop (no additional saving is required) and you can then attach it to the email us at support@cybergames.io including all the additional information about the issue.


SECURITY

Always. As soon as you log in, any communication you make between your web browser and the CyberGames website will be protected by industry-standard encryption technology. This means that all your personal data and any activity you make on the site will be kept completely private.

Security always is our first priority. Our experts have built in various sophisticated measures to prevent theft of funds or case sensitive information. In addition to this, we follow all the best practices to keep your coins safe, as outlined below:

  • We store all the bitcoins in cold wallets, which are completely isolated from any online system. Being in cold wallets, they are protected with air-gap isolation
  • All wallets are encrypted

No, you won’t have to. However, we do reserve the right to carry out additional verification if we believe any suspicious or fraudulent behaviour has occurred on your account.

You can upload your documents straight onto your CyberGames Account. Remember that each file cannot exceed 2MB. The accepted file formats are bmp, pdf, gif, jpeg, jpg, png and tif. When you are logged in, go to Documents page to make the uploads.

Documents should be approved as fast as possible, however sometimes this may take up to 24 hours. If you follow the steps above, then we will probably not have to ask you for additional copies and the processing time will be faster.

Yes. We must be in accordance to the rules stated by our licensing institution in Curacao. In cases where it is needed, we will reach out to you to ask for more or alternative document copies, in order to stay within the law.

On the same page where you upload your documents, you will see the information about the submitting over the picture of the document uploaded on the page.

We make sure that we keep all our players safe and we take this very seriously. We are regulated by the Curacao Gaming Authority. They request that we collect these documents on certain cases on behalf of our players to create a safe and regulated environment where you can fully enjoy the website.


RESPONSIBLE GAMING

Yes you can. We offer you the option to deactivate your account for a specified period of time. In order to do so, or to find out more information, please contact us via email support@cybergames.io.

Yes, accounting to the security and statistical matters, CyberGames cannot delete your account. If you wish to close your account permanently then please contact support@cybergames.io, along with a brief explanation as to why you want to leave CyberGames. Once the requirements have been approved, your account will be closed forever and you will be unable to re-open it again. Please note, that you will not be able to open a new account either.